Little By Little
Hey, first off, Happy Thursday. The week is flying here. I just want to say, when I wrote the LittleBigStuff post yesterday I knew I could relate to it, but apparently so can a lot of others. What I didn't expect to see were some of the stories about small things that had made an impact on you.
I even received comments via email and convos on etsy. And let me tell you, there were some really good things that came from the 'little' things and some not so good.
Celia from High Heeled Life & the Country (and if you haven't visited her blog, I highly recommend it - her story is inspiring) commented: When I was in corporate I would always send a handwritten thank you note both to clients when they made a purchase and also when we didn't get a contract (to say thank you for the opportunity, and though we were not able to be of help at this time, should they require anything in the future, I be happy to be of help.) - Our contracts ranged from thousands to million dollar ones. What I always found interesting, was at conferences, when I ran into many of the people they would mention the note they received and how they appreciated it. Also, some contracts we did not win, the clients ended up working with us on other projects (and noted that it made a difference to having had received my 'Thank you for the opportunity' ...noting that the supplier awarded the contract...... hadn't even bothered to thank them for the business)."
Another story relayed to me yesterday was of a about-to-be-first-time grandmother who is throwing her daughter a shower this weekend and still hasn't heard from numerous invitees. The real problem being that this grandmother-to-be, a talented artist, is preparing special party favors for each guest and has no idea how many to make. Guess some people might just miss out.
Mercantile Muse follower and etsy shop owner Leslie from 925Maille, shared this story: I recall stopping by a small, unique shop some years ago and was pleasantly surprised to see that the dishes I had been collecting were "on sale." I gathered my purchases and took them to the counter. When I questioned the amount that was rung up and pointed out the 'Sale' sign the owner turned quite rude. She did give me the sale price but it was such an uncomfortable situation that I never shopped there again. They're no longer in business...I try to take it to heart that people are spending their hard-earned money when they buy from me and they deserve to be treated well!"
Suffice it to say, I think we all need to pay more attention to the little things. I'm going to work on something small that will have big impact to include in my packages. That way my customers will get two surprises, instead of one. I already have an idea of what I want to do....something my customers can pass on to make someone else's day. It's bound to have even more impact, don't you think?
I'll end with these words from Kate of StorytellersVintage:
"On the personal side, I think it's so important to:stop and smell the flowers,
gaze up at the sky,
laugh and smile with friends,
and take a deep breath every once in a while..."
Since it's warmer than heck out today, I plan on doing just that before the end of the day. What little things are you doing today that will have big impact?
Peace out. See you on the flip side.